Privacy Policy

Newton Huang Licenced Plumber, trading as Newton Plumbing ("we", "us", "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last updated: 27 May 2026

1. About us

Newton Huang Licenced Plumber (Plumbing Licence #107733) is a sole-trader plumbing business operating in Victoria, Australia, and trading under the name Newton Plumbing. References to "the business" in this policy refer to that sole trader.

2. What personal information we collect

We only collect personal information that is reasonably necessary to provide our plumbing services and to operate our business. The information we may collect includes:

  • Your full name, residential or service-address details, suburb and postcode.

  • Contact details such as phone number and email address.

  • Details of the plumbing issue, property type, and any access instructions you provide.

  • Records of communications between you and us (calls, SMS, email, web form messages).

  • Invoicing information, including amounts charged and payment status. We do not store full credit card or bank account numbers; payments are processed by third-party providers.

  • Website usage information such as IP address, browser type, device type, pages visited, and referring URLs, collected via cookies and similar technologies.

We do not knowingly collect sensitive information (as defined in the Privacy Act) and we do not knowingly collect personal information from children.

3. How we collect personal information

We collect personal information directly from you when you:

  • Call, text, or email us to request a quote or book a job.

  • Submit a contact or booking form on our website.

  • Engage us to perform work at your property.

  • Pay an invoice or request a receipt.

We may also collect information automatically when you visit our website, through cookies, analytics tools, and advertising pixels (see Section 7).

4. Why we collect and use your information

We use your personal information to:

  • Respond to enquiries and provide quotes.

  • Schedule, perform, and follow up on plumbing work.

  • Issue invoices, receipts, and Certificates of Compliance where required by Energy Safe Victoria and the Victorian Building Authority (VBA).

  • Meet our record-keeping and compliance obligations under the Plumbing Regulations 2018 (Vic), AS/NZS 3500, and tax law.

  • Improve our website and marketing, including measuring the performance of advertising campaigns.

  • Communicate service updates, appointment reminders, and (where you have opted in) occasional marketing messages.

5. Disclosure of personal information

We do not sell, rent, or trade your personal information.

We only disclose personal information where it is necessary to deliver our services or where required by law. This may include disclosure to:

  • Suppliers and trade partners assisting with a specific job, where relevant.

  • Regulators such as the VBA or Energy Safe Victoria, where compliance certification or inspection requires it.

  • Our accountant, bookkeeper, and tax authorities for invoicing and tax compliance.

  • Payment processors and software providers (for example, accounting and booking systems) acting on our behalf under confidentiality obligations.

  • Law enforcement or government agencies if required by law, subpoena, or court order.

We require any third party that handles personal information on our behalf to keep it confidential and to use it only for the purpose for which it was provided.

6. Overseas disclosure

Some of the third-party platforms we use (for example, website hosting, email, analytics, and advertising tools) may store or process data on servers located outside Australia, including in the United States and other countries where these providers operate. By using our website or services, you acknowledge that your information may be processed in those locations. We take reasonable steps to ensure these providers handle your information consistently with the APPs.

7. Cookies, analytics, and advertising pixels

Our website uses cookies and similar technologies to operate properly, understand site usage, and improve our marketing.

We may also use, now or in the future, third-party analytics and advertising tools such as Google Analytics, Google Ads, Meta (Facebook and Instagram) Pixel, and similar platforms. These tools may set cookies or use tracking pixels to:

  • Measure how visitors interact with our website.

  • Show you Newton Plumbing ads on other websites or social media platforms you visit.

  • Help us understand which ads and search terms lead to enquiries.

These tools may collect information such as IP address, device identifiers, pages visited, and actions taken on our site. We do not use this information to identify you personally, but the third-party providers may combine it with information they already hold about you under their own privacy policies.

You can control or disable cookies and tracking through your browser settings, and you can opt out of personalised advertising via:

8. Direct marketing

If you have provided your contact details, we may occasionally contact you with information about our services, reminders, or promotions. Every marketing message will include a simple way to opt out, and you can also opt out at any time by replying "STOP" to an SMS, using the unsubscribe link in an email, or contacting us directly. We will action opt-out requests promptly.

9. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include using reputable software providers, restricting access to job and customer records, and using secure passwords and devices. No method of transmission over the internet is completely secure, but we work to maintain appropriate safeguards.

10. Data retention

We keep personal information only for as long as it is needed for the purposes set out in this policy, or as required by law (for example, tax records are typically kept for at least 5 years, and plumbing compliance records as required under Victorian regulations). When information is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Accessing and correcting your information

You can ask us at any time to:

  • Confirm what personal information we hold about you.

  • Provide you with a copy of that information.

  • Correct information that is inaccurate, out of date, or incomplete.

To make a request, contact us using the details in Section 13. We will respond within a reasonable period, generally within 30 days. There is usually no fee, although a reasonable charge may apply for unusually complex requests.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can try to resolve the matter. We will acknowledge your complaint promptly and aim to provide a response within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

13. Contact us

For any privacy questions, requests, or complaints, please contact:

Newton Huang Licenced Plumber (Newton Plumbing) Licence #107733 Phone: +61 414 951 362 Email: newtonhuangplumber@gmail.com

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or for other operational reasons. The current version will always be available on our website, with the "Last updated" date at the top.