Terms and Conditions

These Terms and Conditions ("Terms") govern the supply of plumbing services by Newton Huang Licenced Plumber, trading as Newton Plumbing ("we", "us", "our"), to you ("the Customer", "you", "your"). By requesting a quote, booking a job, allowing us to attend your property, or paying an invoice, you agree to be bound by these Terms.

Last updated: 27 May 2026

1. About us

Newton Huang Licenced Plumber is a sole-trader plumbing business operating in Victoria, Australia, and trading as Newton Plumbing. We hold Plumbing Licence #107733 and carry out work in accordance with the Plumbing Regulations 2018 (Vic), AS/NZS 3500, Energy Safe Victoria requirements, and Victorian Building Authority (VBA) requirements.

Contact: Phone: +61 414 951 362 Email: newtonhuangplumber@gmail.com

2. Quotes and estimates

Where we provide a written quote, that quote is valid for 14 days from the date of issue unless stated otherwise. Quotes are based on the information available at the time, including what we can see and what you have told us about the property and the issue.

If, during the work, we discover additional defects, hidden conditions (for example, concealed pipework, asbestos, damaged sub-floor, tree-root intrusion, or non-compliant existing installations), or scope changes requested by you, we may need to vary the quote. Where practical, we will discuss any variations with you and obtain your approval before proceeding. In emergency or safety situations, we may need to make immediate decisions to prevent damage or hazards, and you authorise us to do so within reasonable limits.

Verbal estimates are indicative only and are not a fixed-price quote.

3. Bookings, callouts, and service fees

Bookings can be made by phone, SMS, email, or our website contact form. A booking is confirmed once we have communicated a date or time window with you.

A standard callout / service fee may apply to attend your property, assess the issue, and provide a diagnosis. This fee will be communicated before we attend. The callout fee covers travel, assessment, and the first portion of on-site time, and is payable whether or not you proceed with any quoted work.

4. Pricing and payment

Unless otherwise agreed in writing, the following applies:

  • Prices are quoted in Australian Dollars (AUD) and include GST.

  • Payment is due on completion of the work, unless we have agreed in writing to a different schedule (for example, a deposit on larger jobs).

  • Acceptable payment methods include bank transfer, credit/debit card (a surcharge may apply to cover processing costs), or other methods we expressly accept.

  • For larger jobs, a deposit may be required before work commences.

  • Materials supplied remain our property until paid for in full.

If an invoice remains unpaid past its due date, we may:

  • Charge interest on overdue amounts at a reasonable commercial rate (not exceeding any maximum permitted by law).

  • Recover all reasonable costs of collection, including legal and agency fees.

  • Suspend any further work until outstanding amounts are paid.

5. Scope of work

We will perform the work described in the agreed quote or booking. Anything outside that scope is a variation and may be charged separately. Examples of work that is not included unless expressly agreed in writing include:

  • Repair or replacement of finishes (tiles, render, plaster, paint, cabinetry) damaged or removed to access plumbing.

  • Removal or remediation of asbestos or other hazardous materials.

  • Structural, electrical, gas-fitting, or carpentry work outside our plumbing licence scope.

  • Upgrading existing non-compliant installations beyond the immediate area of work.

Where finishes must be removed to perform plumbing work, we will take reasonable care, but we are not responsible for matching finishes, sourcing replacement tiles, or carrying out cosmetic reinstatement unless this has been specifically quoted.

6. Access, site conditions, and safety

You agree to provide safe and reasonable access to the work area at the agreed time. This includes:

  • Ensuring an adult (18+) is present where required.

  • Securing pets and removing fragile or valuable items from the work area.

  • Disclosing any known hazards, including asbestos, lead paint, unstable structures, or aggressive animals.

  • Providing accurate information about the location of services where known.

If we cannot safely access the property at the agreed time, or if conditions are unsafe, we may reschedule the work and charge a reasonable callout fee for the wasted attendance.

We comply with relevant work health and safety obligations. If we identify a serious safety hazard, we may stop work until it is resolved.

7. Cancellations and rescheduling

If you need to cancel or reschedule, please give us as much notice as possible. Cancellations or reschedules made:

  • More than 24 hours before the booked time: no fee.

  • Less than 24 hours before the booked time, or no-shows: a cancellation fee equal to the standard callout fee may be charged.

  • After we have ordered specific materials for your job: any non-refundable cost of those materials is payable by you.

We may need to reschedule due to emergencies, weather, illness, or events beyond our reasonable control. We will give you as much notice as possible if this happens.

8. Warranties and Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Among other things, you are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they are not of acceptable quality and the failure does not amount to a major failure.

In addition to your rights under the ACL, and where required under the Domestic Building Contracts Act 1995 (Vic), we provide statutory implied warranties for domestic building work, including that:

  • The work will be carried out in a proper and workmanlike manner and in accordance with the plans and specifications.

  • All materials supplied will be good and suitable for the purpose, and (unless otherwise stated) new.

  • The work will be carried out in accordance with all relevant laws and legal requirements.

  • The work will be carried out with reasonable care and skill and completed within the agreed time.

Manufacturer warranties on supplied products (for example, hot water units, tapware, or pumps) are passed through to you in accordance with the manufacturer's terms.

These warranties do not cover:

  • Damage caused by misuse, neglect, or unauthorised modifications after we complete the work.

  • Wear and tear, or items consumed in normal use (e.g., washers, seals beyond their normal life).

  • Failures caused by issues outside the scope of our work (e.g., council main faults, blockages from foreign objects flushed after our visit).

  • Work performed or modified by another party after we complete our work.

9. Certificates of Compliance

Where required by law, we will issue a Certificate of Compliance via the Victorian Building Authority for the relevant plumbing work. The Certificate is issued after payment has been received in full.

10. Liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law and statutory warranties under the Domestic Building Contracts Act 1995 (Vic):

  • Our liability for any breach of these Terms is limited, at our option, to re-supplying the services or paying the cost of having the services re-supplied.

  • We are not liable for indirect, consequential, or special losses (including loss of profit, loss of opportunity, or loss of data) arising from the work, except where such liability cannot be lawfully excluded.

  • We are not liable for pre-existing defects, latent conditions, or damage caused by third parties or by you.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded.

11. Insurance

We hold appropriate public liability insurance for our plumbing work. Details of the cover can be provided on request.

12. Privacy

We handle your personal information in accordance with our Privacy Policy, which is available on our website.

13. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, supply chain disruptions, illness, or government restrictions. Where such an event occurs, we will work with you to reschedule or adjust the work.

14. Dispute resolution

If you have a concern with our work, please contact us first so we can try to resolve the matter directly. We will acknowledge your concern promptly and aim to resolve it within a reasonable time.

If we cannot resolve the matter together, you may be able to refer the dispute to:

15. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

16. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on our website, with the "Last updated" date at the top. The Terms that apply to your job are those in effect at the time the booking is confirmed.

17. Contact us

Newton Huang Licenced Plumber (Newton Plumbing) Licence #107733

Phone: +61 414 951 362

Email: newtonhuangplumber@gmail.com